To book a belt weigher service, start with the site location and a plain description of the problem. You do not need to diagnose it first. “The weightometer reads low” or “the totaliser has stopped” is enough to begin. Accurate Industries can help plan weightometer calibration and belt weigher servicing for the equipment and operating conditions.
What information should I send?
- Equipment: integrator make and model, weigh frame details, asset number and software version if readily available.
- Symptoms: exact alarm text, high or low readings, unstable zero, missing speed, or differences between local and control-room totals.
- Timing: when the problem began, whether it happens empty or loaded, and any recent belt, roller, wiring or settings changes.
- Conveyor duty: material, approximate throughput, belt width and speed if known.
- Records: previous reports, settings backups and useful reference comparisons.
- Site access: location, induction, permits, access equipment and proposed maintenance window.
Incomplete information is fine. Send what is available and we will clarify the rest. Avoid changing settings or resetting the instrument simply to prepare for the visit; the original symptoms and settings can help identify the cause.
Which photos are useful?
An accessible model label, the display and an overall view of the weigh frame are useful starting points. Take photos from a safe position. Do not remove guards, open electrical enclosures or approach moving equipment to get a better picture.
Email photos and service records to admin@accurateindustries.com.au. Include the site and conveyor name so we can associate them with the right equipment.
Does the conveyor need to stop?
Inspection, cleaning, repairs and fitting or removing reference equipment may require the conveyor to be stopped and isolated. Zero checks normally need an empty running belt under a controlled test arrangement. Other tests may need material, a suitable reference or access to connected plant data. We agree these stages with your team before the visit.
The required shutdown depends on the equipment, work scope and site procedures. We cannot promise that a calibration will fit around uninterrupted production. Tell us the available window early so the work can be planned realistically.
What calibration equipment is already on site?
Tell us about test weights, billets, a roller test chain or a possible material-test arrangement, including available identification and records. If you have no reference equipment, we can discuss suitable options, including calibration-chain hire where appropriate. Confirm the method before mobilisation; see belt weigher calibration methods.
What happens after the enquiry?
We review the information, clarify the required work and confirm the proposed scope, price and access arrangements. Where several scales need attention, ask whether they can be included in one planned visit. Some faults can be narrowed down remotely; others need inspection and testing on site.
On the day, the work may include condition assessment, repair, calibration checks and an explanation of any limitations or follow-up work. See what happens during a calibration visit. Records for assets we maintain can be retained in AIMM, the Accurate Industries Maintenance Manager.
Can you assess an older system or another brand?
Yes. Send the fitted models so we can confirm the service scope and any parts or documentation needed. Age or a different supplier’s badge does not automatically mean replacement. We assess the current condition, repair where practical and recommend an upgrade where it offers better value.
Frequently asked questions
What if I do not know the make or model?
Send an accessible label or display photo, or describe what you can see. Identification is part of planning the work.
Can I book calibration when the scale has an active fault?
Yes, but tell us about the fault. Diagnosis or repair may be needed before a meaningful calibration can be completed.
Do I need previous service records?
They help establish what changed, but missing records do not prevent an enquiry. We can discuss identifying the equipment and establishing a new baseline.
Can you help with equipment outside Australia?
We welcome equipment enquiries worldwide. Tell us the location and support required so we can confirm supply, remote assistance or any proposed service arrangements.
Need a manual for your equipment?
Talk to us about manuals for your equipment. Send the make, model, serial number and software version (a photo of the label is fine) and we’ll help you find the right document.
Ready to discuss the work? Call 1300 101 666 or send a service enquiry.