If you can see readings but can’t get into the calibration or configuration menus, your integrator is doing its job. In most cases there’s no password at all: the menus that set zero, span, speed scaling and the totaliser sit behind an access level, because one wrong change in there silently corrupts every tonne the site records afterwards. Some sites set their own custom code, and that’s where most lockouts come from: the person who set it moves on, handover records go missing, or a replacement board turns up set differently. If your site uses a custom code, we can keep it on record for you.
This page covers what the lock protects, your real options, and how we sort it out on site. We don’t publish integrator passwords or access codes, here or anywhere else.
Why is my integrator locked?
The lock is protection, not obstruction. A belt weigher (also called a weightometer, belt scale or conveyor belt scale) works out tonnes from a load signal and a speed signal, and the integrator is the box that turns those into a rate and a running total. The protected menus hold the numbers that define how that maths works: the zero, the span, the belt speed and length figures, the totaliser, and the input and output scaling. These are not settings you nudge to taste, they are the calibration.
An uninformed change to any of them is worse than being locked out, because being locked out is obvious and a bad calibration is invisible. Some parameters take effect the moment you confirm them, so the live reading can shift with no record of what it was before. A site over or under-reading by a percent or two can run that way for weeks before a reconciliation catches it. The access level exists so that only someone who knows what a parameter does, and what it was, can change it.
What access levels does a typical integrator have?
Nearly every integrator we work on splits access into tiers, and the general shape is the same across brands even though the names and depth differ.
- A view or operator level, usually open with no code, for reading the rate, the total and diagnostic screens but changing nothing that affects the calibration.
- A supervisor or service level, protected, where the calibration lives: zero and span routines, speed and belt length, and the working parameters.
- On some units a deeper configuration level, protected separately again, holding the setup normally touched only at commissioning.
That’s the general pattern only. The exact tiers vary by brand and model across the families we service, including Schenck, Thermo Ramsey, CST, Siemens Milltronics, Web Tech and EMC.
I have lost the code. What are my options?
Work through them in order; most sites find the answer in the first step or two.
- Check your own records first. Commissioning paperwork, the handover pack, the service file or a maintenance system entry often hold the access details for the unit. This is the fastest route by a distance, and the one most often skipped.
- Ask whoever installed or last serviced it. The company that commissioned the weigher, or did the last calibration, will usually hold the configuration for that unit.
- Go to the manufacturer's support channel. With proof that you own the equipment, the manufacturer can help through their proper support process.
- Have us out. We service all the major brands and can usually restore proper access on site with the owner’s authorisation, then calibrate and check the weigher while we’re there. If your site uses a custom code, we’ll keep it on record so the same lockout doesn’t bite you next time.
Every one of these routes runs through the person or organisation that owns or supports the equipment. That is the point. Legitimate access always has an owner and an authorisation behind it.
What should I not do?
Do not sit there trying combinations, and do not enter a code someone posted on a forum. The risk is not just wasted time: some integrator menus sit next to reset, clear or default options, and a wrong entry in the wrong screen can wipe the configuration or corrupt the calibration. That turns a locked but perfectly good unit into a dead one that needs a full recommissioning, a far bigger job than a lockout.
An unverified code off the internet carries the same risk. Even if it worked, you would have no idea what state it left the unit in, or whether it dropped you a keystroke away from erasing the totaliser. A locked weigher is safe and recoverable. A weigher whose settings have been scrambled by guesswork often is not. When in doubt, stop and call someone who knows the unit.
How do we help when we come out?
When we attend a locked integrator, the job runs roughly like this:
- Identify the unit and its firmware, so we know exactly what we are dealing with before touching anything.
- Restore access through legitimate means, with your authorisation as the owner.
- Verify that nothing was disturbed by earlier attempts to get in, and that the configuration is intact.
- Run a calibration check, so you leave with a weigher proven to be reading true, not just accessible.
- Leave you a written record: the working configuration, and where the access details are kept on your side.
That last step matters as much as the first. Getting in is only half the value if the same records gap puts you straight back here.
For brand specifics, see Ramsey Micro-Tech 9101 and 9201, Ramsey Micro-Tech 9105 and 9205 and Schenck Intecont Tersus. For what the calibration numbers mean, see zero, span and repeatability explained, and to get us out, booking a belt weigher service.
How do I stop this happening again?
Keep a short handover record for each integrator on site. It does not need to be elaborate. For every unit, note who holds the access and where the working configuration is written down. That one page turns a future lockout from a callout into a two-minute look in a folder.
For the integrators we service, we keep per-unit configuration records in AIMM, our asset management system, along with any custom access code your site asks us to hold. So even if the code is lost at your end, or a unit has to be replaced, the settings are recoverable rather than gone.
Frequently asked questions
Can you tell me the code over the phone?
No, and be wary of anyone who would. Most units don’t have one anyway. Where your site has set a custom code, access is restored on site with the owner’s authorisation, never handed out over the phone or posted online.
Is being locked out a sign the integrator is faulty?
No. A lockout almost always means the access details were simply lost, not that anything is wrong with the unit. The weigher underneath is usually fine and reading normally.
Will restoring access change my calibration?
Getting back in does not change anything on its own. We restore access, confirm the existing calibration is intact, and run a check. If it needs correcting we do that deliberately and record it, never by accident.
We have replaced the integrator board and the settings are different. Can you help?
Yes. A replacement board arriving with different settings is a common reason sites lose their known configuration. We can set it up correctly and calibrate it, and if we hold prior records for that unit we can restore the working values.